Terms and Conditions
General Terms & Conditions
These Terms & Conditions apply to all works undertaken by Brick Makeover Ltd (“Brick Makeover”, “we”, “us” or “our”), including but not limited to brick tinting, mortar tinting, brick cleaning, paint removal, façade cleaning and associated masonry remedial works.
By accepting a quotation, paying a deposit, issuing a purchase order, instructing works to proceed or allowing works to commence, the customer agrees to be bound by these Terms & Conditions together with any relevant service-specific schedules.
1. Quotations & Acceptance
1.1 All quotations are valid for 30 days from the date of issue unless otherwise stated.
1.2 Quotations are based on information available at the time of pricing, including site visits, photographs, drawings, descriptions and information supplied by the customer.
1.3 Brick Makeover reserves the right to revise quotations where site conditions, access arrangements or the scope of works differ materially from those reasonably anticipated at quotation stage.
1.4 Acceptance of a quotation, payment of a deposit, issue of a purchase order or instruction to proceed shall constitute acceptance of these Terms & Conditions.
1.5 These Terms & Conditions, together with the accepted quotation and any applicable service schedules, constitute the entire agreement between the parties.
2. Deposits & Payment Terms
Domestic Customers
2.1 A deposit of 20% of the contract value is required to secure a booking.
2.2 The remaining balance becomes due immediately upon completion of the works.
2.3 Brick Makeover reserves the right to withhold completion certificates, guarantees or supporting documentation until payment has been received in full.
Commercial Customers
2.4 Unless otherwise agreed in writing, invoices are payable within 14 days of invoice date.
2.5 Retention clauses shall not apply unless expressly agreed in writing by a director of Brick Makeover prior to commencement.
2.6 Brick Makeover reserves the right to suspend works where invoices become overdue.
2.7 Any remobilisation costs resulting from suspension shall be chargeable.
3. Late Payment
3.1 If any payment is not received by the due date, Brick Makeover reserves the right to suspend any ongoing or future works until all outstanding sums have been paid in full.
3.2 Customers shall be liable for any reasonable costs incurred in recovering outstanding debts where permitted by law.
3.3 Commercial customers shall be liable for statutory interest, fixed compensation and reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Any payments received shall be applied first to any accrued interest, compensation and recovery costs, and then to the oldest outstanding invoice, unless Brick Makeover agrees otherwise in writing.
4. Cancellations & Postponements
4.1 Cancellations or postponements must be provided in writing.
4.2 A minimum of 48 hours notice is required.
4.3 Where less than 48 hours notice is provided, Brick Makeover reserves the right to charge 50% of the contract value.
4.4 Deposits may be retained and offset against cancellation charges.
4.5 Any materials ordered, accommodation booked, permits obtained or third-party costs incurred specifically for the project shall remain payable in full.
5. Access Requirements
5.1 The customer shall provide safe, unrestricted access to all areas included within the quotation.
5.2 Brick Makeover shall not be responsible for delays arising from circumstances outside its reasonable control including, but not limited to:
- Physical obstructions.
- Restricted access.
- Other trades occupying work areas.
- Site management issues.
- Members of the public.
- Scaffold restrictions.
- Incomplete access equipment.
- Customer absence.
- Unavailable keys or permits.
- Agreed access arrangements not being available.
5.3 If Brick Makeover attends site and is unable to commence works due to circumstances outside its control, an aborted visit charge of £450 + VAT shall apply.
5.4 Any accommodation, travel, parking, permit or associated costs incurred may be charged in addition.
5.5 Where Brick Makeover loses a full working day due to circumstances within the customer’s control, Brick Makeover reserves the right to charge its full daily rate.
6. Customer Responsibilities
6.1 Customers shall provide accurate information regarding site conditions, access arrangements and project requirements.
6.2 Brick Makeover is entitled to rely upon information supplied by the customer.
6.3 Any inaccuracies may result in revised costs, revised recommendations or programme changes.
6.4 Customers shall remove or adequately protect vehicles, furniture, ornaments, planters, equipment, materials and other personal belongings located within or adjacent to the work area.
6.5 Customers shall notify Brick Makeover of any known drainage restrictions, environmental controls, watercourses, ponds, sensitive planting, protected surfaces or similar constraints.
7. Utilities
7.1 Where required, customers shall provide access to suitable mains water and 240v electrical supplies.
7.2 Where suitable utilities are unavailable, Brick Makeover may provide generators, water bowsers or alternative arrangements at additional cost.
8. Weather & Programme Dates
8.1 Many of Brick Makeover’s services are weather dependent.
8.2 Brick Makeover reserves sole discretion in determining whether weather conditions are suitable for works to proceed.
8.3 Heavy rain, strong winds, excessive moisture, extreme temperatures or other unsuitable conditions may result in postponement.
8.4 Any programme dates provided are estimates only unless otherwise agreed in writing.
8.5 Brick Makeover shall not be liable for delays caused by weather, supplier delays, site restrictions, access issues or circumstances beyond its reasonable control.
9. Existing Defects
9.1 Brick Makeover shall not be responsible for:
- Defective bricks.
- Defective mortar.
- Poor previous repairs.
- Manufacturing defects.
- Structural movement.
- Settlement cracking.
- Water ingress.
- Efflorescence.
- Existing staining.
- Existing deterioration.
9.2 Cleaning, paint removal and other remedial works may reveal pre-existing defects that were not visible prior to commencement.
9.3 The appearance of such defects shall not constitute damage caused by Brick Makeover.
10. Variations & Hidden Conditions
10.1 Quotations are based upon visible conditions only.
10.2 Hidden conditions discovered during the works may result in revised recommendations and additional costs.
10.3 Brick Makeover reserves the right to cease works where previously hidden conditions materially affect the scope of works.
10.4 Any variation to the agreed scope may result in additional charges and programme extensions.
11. Health & Safety
11.1 All works shall be undertaken in accordance with applicable health and safety legislation.
11.2 Customers shall notify Brick Makeover of any known hazards prior to commencement.
11.3 Brick Makeover reserves the right to suspend works where site conditions are considered unsafe.
12. Photography
12.1 Brick Makeover may take photographs before, during and after completion.
12.2 Unless otherwise agreed in writing prior to commencement, Brick Makeover reserves the right to use such photographs for marketing, training, quality assurance and promotional purposes.
13. Completion & Defects
13.1 Works shall be deemed complete when the contracted scope has been carried out.
13.2 Minor snagging items shall not delay payment.
13.3 Any concerns regarding workmanship must be reported in writing within 7 days of completion.
13.4 Brick Makeover shall be afforded a reasonable opportunity to inspect and rectify any genuine workmanship defects.
13.5 Any remedial works undertaken shall not constitute an admission of liability.
13.6 Where a return visit is requested and no defect in workmanship is identified, Brick Makeover reserves the right to charge for that visit.
14. Limitation of Liability
14.1 Brick Makeover’s total liability shall not exceed the value of the contract sum.
14.2 Brick Makeover shall not be liable for:
- Loss of profit.
- Loss of revenue.
- Loss of rent.
- Business interruption.
- Accommodation costs.
- Project delays.
- Liquidated damages.
- Consequential losses.
- Indirect losses.
14.3 Brick Makeover shall not be responsible for delays affecting other contractors or trades.
15. Force Majeure
15.1 Brick Makeover shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control including adverse weather, transport disruption, labour shortages, supplier delays, utility failures, government restrictions or site access issues.
16. Intellectual Property
16.1 All tint formulations, specifications, reports, methodologies, photographs and intellectual property remain the property of Brick Makeover Ltd.
17. Governing Law
17.1 These Terms & Conditions shall be governed by the laws of England and Wales.
17.2 Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Brick and Mortar Tinting - Terms & Conditions
1. Definitions
1.1 Brick Makeover means Brick Makeover Ltd.
1.2 Customer means the individual, company, contractor, developer or organisation instructing Brick Makeover to carry out the works.
1.3 Works means all brick tinting, colour blending, mortar tinting, testing, cleaning, preparation and associated services provided by Brick Makeover.
1.4 Site means the property or location where the works are to be carried out.
2. Scope of Works
2.1 The works shall be limited to those detailed within the quotation, proposal, specification, schedule of works, emails or other written agreement.
2.2 Any additional works requested after acceptance of the quotation may be subject to additional charges.
2.3 Brick Makeover reserves the right to alter methods and materials where reasonably necessary to achieve the required result.
3. Nature of Brick Tinting
3.1 Brick tinting is a specialist colour adjustment process intended to visually blend, reduce or alter colour variations within masonry.
3.2 Brick tinting does not alter the structural properties of the brickwork.
3.3 Due to the natural variation of clay products, complete uniformity cannot always be guaranteed.
3.4 The Customer acknowledges that brick tinting is an artisan process carried out by hand and that slight tonal variations may remain visible upon close inspection.
3.5 Final assessment of colour matching shall be made from a normal viewing distance and under natural daylight conditions.
4. Colour Matching
4.1 Brick Makeover will use reasonable skill and care to achieve the closest practical colour match.
4.2 Exact colour replication cannot be guaranteed due to:
- Natural brick variation
- Manufacturing differences
- Weathering
- Existing contamination
- Moisture content
- Size variations
- Surface texture
- Lighting conditions
4.3 Colour approval may be obtained through sample areas, test panels, photographs or written confirmation.
4.4 Once approved, any subsequent changes requested by the Customer may be chargeable.
5. Testing and Sample Areas
5.1 Brick Makeover may carry out test areas before commencing full production works.
5.2 Test areas are intended to demonstrate likely results but cannot guarantee identical
performance across all areas of the project.
5.3 Variations in brick type, porosity and condition may affect final results.
6. Brick Cleaning and Preparation
6.1 Brick Makeover reserves the right to recommend or require cleaning prior to tinting.
6.2 Where cleaning is undertaken by Brick Makeover, the cleaning process shall be carried out using methods deemed appropriate by Brick Makeover to prepare the masonry for tinting.
6.3 Where cleaning is carried out by an alternative contractor or third party, the cleaning works must be completed to a standard deemed acceptable by Brick Makeover.
6.4 Brick Makeover reserves the right to inspect the cleaned brickwork prior to commencement of tinting works and may require further cleaning or preparation where, in its reasonable opinion, the brickwork is not suitably prepared.
6.5 Brick Makeover reserves the right to refuse to commence tinting works where the cleaning standard is considered inadequate, as poor preparation may adversely affect the appearance, adhesion, durability or performance of the tinting system.
6.6 Where cleaning is declined by the Customer, or where third-party cleaning is deemed inadequate and the Customer chooses not to undertake further remedial cleaning,
Brick Makeover accepts no responsibility for:
- Reduced Adhesion
- Reduced Durability
- Uneven Appearance
- Failure caused by contamination
- Variations in colour absorption or finish
6.7 Any guarantees offered by Brick Makeover may be void where recommended cleaning has not been undertaken or where the brickwork has not been prepared to Brick Makeover’s required standard.
7. Access and Site Conditions
7.1 The Customer shall provide safe access to all working areas.
7.2 Any access equipment required but not included within the quotation shall be supplied by others unless otherwise agreed.
7.3 Brick Makeover shall not be responsible for delays arising from, but not limited to:
- Physical obstructions
- Restricted access
- Other trades occupying work areas
- Site management issues
- Members of the public
- Scaffold restrictions
- Incomplete access equipment
- Customer absence
- Unavailable keys or permits
- Agreed access arrangements not being available
7.4 Additional visits caused by access issues may be chargeable
8. Weather Conditions
8.1 Brick tinting is highly weather dependent.
8.2 Brick Makeover reserves the right to postpone works where weather conditions may adversely affect quality, safety or durability.
8.3 Such postponements shall not constitute a breach of contract.
8.4 Brick Makeover shall not be liable for losses resulting from weather-related delays.
9. Customer Responsibilities
9.1 The Customer shall:
- Provide access as agreed
- Ensure adequate parking where available
- Notify Brick Makeover of any site restrictions
- Protect personal belongings
- Inform Brick Makeover of any concerns before works commence
9.2 The Customer shall ensure all relevant permissions have been obtained where required.
10. Durability and Performance
10.1 The long-term durability and performance of brick tinting is influenced by a number of factors beyond Brick Makeover’s control, including but not limited to:
- Brick type
- Brick density
- Brick hardness
- Surface condition
- Existing contamination
- Environmental exposure
- Previous treatments
- Cleaning and maintenance methods used after completion
10.2 Due to the varying characteristics of different brick types and substrates, Brick Makeover cannot guarantee identical performance or longevity across all brickwork.
10.3 Brick Makeover shall not be liable for any reduction in durability, colour stability or performance resulting from the underlying condition of the brickwork or factors beyond its reasonable control.
11. Aftercare and Maintenance
11.1 The Customer acknowledges that inappropriate cleaning methods, including but not limited to pressure washing, abrasive cleaning, chemical treatments, acid-based cleaners or mechanical cleaning methods, may damage or remove the applied tint.
11.2 Should the brickwork require cleaning, maintenance or remedial treatment at any time following completion of the works, the Customer should contact Brick Makeover before undertaking such works. Brick Makeover will be pleased to provide guidance on appropriate cleaning methods and maintenance procedures.
11.3 Failure to seek advice from Brick Makeover before carrying out cleaning, maintenance or remedial works may result in any guarantee or warranty provided by Brick Makeover becoming void.
11.4 Brick Makeover accepts no liability for damage, deterioration, colour loss or reduced performance resulting from cleaning, maintenance, repair works or treatments carried out by the Customer or any third party following completion of the works.
11.5 Any future contractor carrying out cleaning, repairs or other works affecting the treated brickwork should be made aware that the brickwork has been professionally tinted by Brick Makeover prior to commencing work.
12. Completion and Acceptance
12.1 The works shall be deemed complete upon practical completion by Brick Makeover.
12.2 Any concerns must be raised in writing within 7 days of completion.
12.3 Failure to notify Brick Makeover within this period shall constitute acceptance of the works.
12.4 Brick Makeover shall be given reasonable opportunity to inspect and rectify any proven defects before third parties are instructed.
13. Guarantee
13.1 Where applicable, Brick Makeover may provide a written guarantee.
13.2 Any guarantee shall apply only to the specific works detailed within the quotation or guarantee document.
13.3 Guarantees shall be void where:
- Recommended cleaning was not undertaken
- Brickwork has been pressure washed
- Brickwork has been chemically treated by others
- Damage has occurred due to impact, vandalism or abuse
- Alterations have been carried out by third parties
14. Payment Terms
14.1 Domestic projects require a 20% deposit unless otherwise agreed.
14.2 Payment of the balance shall be due on completion.
14.3 Commercial payment terms shall be as stated within the quotation or contract.
14.4 Late payments may incur interest and recovery costs in accordance with the Late Payment of Commercial Debts legislation.
14.5 The Customer shall not withhold payment for minor defects that do not materially affect the completed works.
15. Limitation of Liability
15.1 Brick Makeover’s liability shall be limited to the value of the works undertaken.
15.2 Brick Makeover shall not be liable for:
- Consequential losses
- Indirect losses
- Loss of profit
- Delays caused by third parties
- Delays caused by weather
- Existing defects within the masonry
15.3 Nothing within these terms excludes liability where exclusion is prohibited by law.
16. Photographs and Marketing
16.1 Brick Makeover may take photographs of the works before, during and after completion.
16.2 Unless otherwise agreed in writing, Brick Makeover may use such photographs for training, quality assurance and marketing purposes.
16.3 No personal information shall be disclosed without consent.
17. Governing Law
17.1 These Terms and Conditions shall be governed by the laws of England and Wales.
17.2 Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Brick Cleaning Services - Terms & Conditions
1. Definitions
1.1 Brick Makeover means Brick Makeover Ltd.
1.2 Customer means the individual, company, contractor, developer or organisation instructing Brick Makeover to carry out the works.
1.3 Works means all brick tinting, colour blending, mortar tinting, testing, cleaning, preparation and associated services provided by Brick Makeover.
1.4 Site means the property or location where the works are to be carried out.
2. Scope of Works
2.1 Brick Makeover shall carry out the cleaning works detailed within the quotation, specification or agreed scope of works.
2.2 Cleaning methods may include, but are not limited to:
- DOFF steam cleaning
- Specialist chemical cleaning
- Low-pressure washing
- Efflorescence removal
- Iron stain removal
- Carbon removal
- Biological growth removal
- Manual cleaning techniques
2.3 Brick Makeover reserves the right to alter cleaning methods where necessary to protect the substrate or achieve the best practical outcome.
3. Nature of Cleaning Works
3.1 Brick cleaning is intended to improve the appearance of masonry by removing surface contamination.
3.2 Cleaning results will vary depending upon:
- Brick type
- Age of the masonry
- Surface condition
- Severity of contamination
- Environmental exposure
- Previous repairs or treatments
3.3 Brick Makeover cannot guarantee complete removal of all staining or contamination.
3.4 Some staining may be permanently embedded within the masonry and may remain visible following treatment.
4. Existing Defects
4.1 Cleaning may reveal defects that were previously hidden by dirt, staining or biological growth.
4.2 Such defects may include, but are not limited to:
- Cracks
- Surface erosion
- Previous repairs
- Colour variation
- Mortar defects
- Frost damage
- Manufacturing defects
4.3 The exposure of pre-existing defects shall not be considered damage caused by Brick Makeover.
5. Salts and Efflorescence
5.1 Efflorescence removal is undertaken on a best endeavours basis.
5.2 Brick Makeover cannot guarantee that salts or efflorescence will not return following treatment.
5.3 The recurrence of salts is generally caused by ongoing moisture movement within the structure and shall not be considered a defect in the cleaning works.
6. Iron Staining
6.1 Iron stain removal is undertaken on a best endeavours basis.
6.2 The severity and depth of iron contamination varies significantly between projects.
6.3 Complete removal cannot be guaranteed.
6.4 Multiple treatments may be required to achieve the best practical result.
7. Site Preparation and Customer Responsibilities
7.1 The Customer shall remove, relocate or adequately protect any furniture, ornaments, vehicles, equipment, potted plants or other movable items that may be affected by the works.
7.2 Whilst Brick Makeover will take reasonable care during the works, Brick Makeover shall not be liable for damage to items that have not been removed or adequately protected prior to commencement.
7.3 The Customer shall notify Brick Makeover before works commence if there are any particularly delicate, valuable or sensitive items within or adjacent to the work area.
8. Water and Power Supply
8.1 Unless otherwise agreed in writing, the Customer shall provide reasonable access to a suitable water supply and electrical supply for the duration of the works.
8.2 Where no suitable supply is available, this must be communicated to Brick Makeover before we arrive on site. Brick Makeover reserves the right to charge additional costs associated with alternative arrangements.
9. Protection of Windows, Doors and Adjacent Surfaces
9.1 Unless specifically stated within the quotation, the protection of windows, doors, roofs, landscaping, paving, neighbouring properties or other adjacent surfaces is not included within the contract sum.
9.2 The cleaning products used by Brick Makeover are generally considered safe for use around standard windows, doors and associated building materials when used correctly.
9.3 Should the Customer require additional masking, sheeting or specialist protection measures, these can be provided upon request and may be subject to additional cost.
9.4 The Customer shall notify Brick Makeover prior to commencement if any specialist finishes, coatings, painted surfaces or sensitive materials are present.
9. Protection of Windows, Doors and Adjacent Surfaces
9.1 Unless specifically stated within the quotation, the protection of windows, doors, roofs, landscaping, paving, neighbouring properties or other adjacent surfaces is not included within the contract sum.
9.2 The cleaning products used by Brick Makeover are generally considered safe for use around standard windows, doors and associated building materials when used correctly.
9.3 Should the Customer require additional masking, sheeting or specialist protection measures, these can be provided upon request and may be subject to additional cost.
9.4 The Customer shall notify Brick Makeover prior to commencement if any specialist finishes, coatings, painted surfaces or sensitive materials are present.
10. Water Ingress
10.1 The Customer acknowledges that masonry cleaning operations may involve the use of water, steam, rinsing systems and low-pressure washing equipment.
10.2 Whilst Brick Makeover will take reasonable precautions, water may occasionally enter through existing gaps, defects, vents, windows, doors, air bricks, service penetrations or other openings.
10.3 Brick Makeover shall not be liable for water ingress resulting from existing defects, failed seals, poorly maintained openings or building defects that are outside of Brick Makeover’s control.
11. Dust, Dirt and General Disruption
11.1 The Customer acknowledges that brick cleaning, paint removal and associated preparation works are inherently messy processes.
11.2 The works may generate dust, dirt, debris, paint residues, chemical residues and airborne contamination within the immediate work area.
11.3 Brick Makeover will take reasonable steps to minimise disruption and maintain a tidy working area but cannot eliminate all dust, dirt or debris associated with the works.
11.4 Brick Makeover will remove waste materials generated directly by its operations from the immediate working area but shall not be responsible for cleaning neighbouring properties, gardens, vehicles, roofs, patios, landscaping or surrounding areas following completion.
12. Use of Chemicals
12.1 The Customer acknowledges that specialist cleaning and paint removal works may involve the use of professional cleaning chemicals and treatment systems.
12.2 All products shall be used in accordance with the manufacturer’s recommendations and applicable health and safety requirements.
12.3 Brick Makeover shall take reasonable precautions to protect surrounding areas; however, the Customer shall ensure that pets, children and unauthorised persons are kept away from treatment areas during application and curing periods.
13. Access and Other Trades
13.1 Brick Makeover requires unrestricted access to the working area in order to carry out the works safely and efficiently.
13.2 Works cannot normally be undertaken where other trades are operating within the same immediate work area.
13.3 Where delays occur due to the presence of other contractors, Brick Makeover reserves the right to suspend works and return at a later date. Additional visits may be chargeable.
14. Risk of Damage to Masonry
14.1 The Customer acknowledges that some brickwork, mortar and masonry surfaces may be inherently weak, soft, deteriorated or previously damaged.
14.2 Pressure washing, steam cleaning and chemical cleaning can occasionally expose existing defects that were not visible prior to commencement.
14.3 Should Brick Makeover believe that continued cleaning may cause damage to the substrate, works will be stopped immediately.
14.4 Brick Makeover will inform the Customer of the findings and, where possible, provide recommendations for alternative methods or remedial options.
14.5 Brick Makeover shall not be required to continue cleaning where, in its reasonable opinion, doing so may cause damage to the masonry.
15. Limitation of Results
15.1 Brick Makeover cannot guarantee:
- Complete stain removal
- Permanent prevention of future contamination
- Prevention of future biological growth
- Prevention of future efflorescence
- Uniform results across all elevations
15.2 Cleaning works are undertaken on a best endeavours basis using reasonable skill and care.
16. Limitation of Liability
16.1 Brick Makeover’s liability shall be limited to the value of the works undertaken.
16.2 Brick Makeover shall not be liable for:
- Consequential losses
- Indirect losses
- Existing defects
- Hidden defects
- Residual paint
- Paint shadowing
- Permanent staining
- Damage arising from pre-existing substrate weakness
- Incomplete paint removal where reasonable efforts have been made
16.3 Nothing within these terms excludes liability where such exclusion is prohibited by law.
Paint Removal Services - Terms & Conditions
1. Definitions
1.1 Brick Makeover means Brick Makeover Ltd.
1.2 Customer means the individual, company, contractor, developer or organisation instructing Brick Makeover to carry out the works.
1.3 Works means all brick tinting, colour blending, mortar tinting, testing, cleaning, preparation and associated services provided by Brick Makeover.
1.4 Site means the property or location where the works are to be carried out.
2. Scope of Works
2.1 Brick Makeover shall carry out the paint removal works detailed within the quotation, specification, schedule of works or other written agreement.
2.2 Paint removal methods may include, but are not limited to:
- Specialist paint removal chemicals
- Steam cleaning systems
- Low-pressure washing
- Manual scraping and brushing
- Poultice systems
- Abrasive cleaning methods where agreed
- Combination cleaning systems
2.3 Brick Makeover reserves the right to alter the proposed removal methods where necessary to protect the substrate or achieve the best practical outcome.
3. Nature of Paint Removal Works
3.1 Paint removal is a remedial process intended to remove coatings from masonry and improve the appearance of the substrate.
3.2 Paint removal is undertaken on a best endeavours basis.
3.3 Brick Makeover cannot guarantee complete removal of all paint coatings.
3.4 The final result will depend upon:
- Paint type
- Number of paint layers present
- Age of the coating
- Depth of paint penetration
- Brick type
- Surface texture
- Condition of the masonry
- Previous repairs
- Previous cleaning methods
3.5 Some coatings may have permanently altered the appearance of the masonry and complete restoration to its original condition cannot be guaranteed.
4. Existing Condition of Masonry
4.1 Paint coatings frequently conceal defects within the masonry.
4.2 Paint removal may reveal:
- Damaged brick faces
- Frost damage
- Surface erosion
- Historic repairs
- Mortar defects
- Colour variations
- Previous cleaning damage
- Manufacturing defects
4.3 The exposure of pre-existing defects shall not be considered damage caused by Brick Makeover.
5. Risk of Damage During Paint Removal
5.1 The Customer acknowledges that some brickwork and mortar may be inherently weak, soft, weathered, deteriorated or previously damaged.
5.2 Paint removal processes may expose existing weaknesses within the substrate.
5.3 Where Brick Makeover believes continued treatment may cause damage to the masonry, works shall be stopped immediately.
5.4 Brick Makeover shall notify the Customer and provide recommendations for alternative methods where possible.
5.5 Brick Makeover shall not be required to continue paint removal where, in its reasonable opinion, doing so may cause damage to the substrate.
5.6 Brick Makeover shall not be liable where incomplete paint removal results from a decision to protect the masonry from damage.
6. Use of Chemicals
6.1 Paint removal works may involve the use of specialist paint removal chemicals and cleaning agents.
6.2 All products shall be used in accordance with the manufacturer’s recommendations and applicable health and safety requirements.
6.3 Whilst Brick Makeover will take reasonable precautions to protect surrounding areas, the Customer acknowledges that paint removal is a specialist process involving chemicals, water and cleaning equipment.
6.4 The Customer shall ensure children, pets and unauthorised persons are kept away from the work area during the works.
7. Site Preparation and Customer Responsibilities
7.1 The Customer shall remove, relocate or adequately protect any furniture, vehicles, garden items, ornaments, equipment, potted plants or other movable items that may be affected by the works.
7.2 Brick Makeover shall not be liable for damage to items that have not been removed or protected prior to commencement.
7.3 The Customer shall notify Brick Makeover before works commence if there are any particularly delicate, valuable or sensitive items within or adjacent to the work area.
7.4 The Customer shall provide reasonable access to a suitable water supply and electrical supply for the duration of the works unless otherwise agreed in writing.
7.5 Additional costs incurred due to the absence of suitable water or power supplies may be chargeable.
8. Neighbour Notification
8.1 Paint removal works may generate noise, dust, vehicle movements and other temporary disruption that could affect neighbouring properties.
8.2 The Customer is responsible for informing adjoining neighbours that these works will be taking place. Where appropriate, Brick Makeover may also issue a courtesy notification to immediate neighbours prior to the commencement of the works. Such notification is provided as a goodwill measure only and does not create any contractual relationship or duty of care between Brick Makeover and neighbouring property owners.
8.3 Whilst Brick Makeover will take all reasonably practicable steps to minimise disruption, some level of disturbance is unavoidable due to the nature of the works.
9. Water and Power Supply
9.1 Unless otherwise agreed in writing, the Customer shall provide reasonable access to a suitable water supply and electrical supply for the duration of the works.
9.2 Where no suitable supply is available, this must be communicated to Brick Makeover before we arrive on site. Brick Makeover reserves the right to charge additional costs associated with alternative arrangements.
10. Protection of Windows, Doors and Adjacent Surfaces
10.1 Unless specifically stated within the quotation, the protection of windows, doors, roofs, landscaping, paving, neighbouring properties and adjacent surfaces is not included within the contract sum.
10.2 The chemicals used by Brick Makeover are generally considered safe for use around standard windows, doors and associated building materials when used correctly.
10.3 If the Customer requires additional masking, sheeting or specialist protection measures, these can be provided upon request and may be subject to additional cost.
10.4 The Customer shall notify Brick Makeover prior to commencement if specialist coatings, finishes or sensitive materials are present.
11. Water Ingress
11.1 Paint removal works may involve the use of water, steam and rinsing systems.
11.2 Whilst Brick Makeover will take reasonable precautions, water may occasionally enter through existing gaps, vents, defective seals, doors, windows, air bricks, service penetrations or other openings.
11.3 Brick Makeover shall not be liable for water ingress resulting from existing defects, failed seals, poor maintenance or building defects beyond its control.
12. Dust, Paint Particles and General Disruption
12.1 The Customer acknowledges that paint removal is an inherently messy process.
12.2 Paint removal works may generate dust, dirt, debris, paint particles, slurry and airborne contamination.
12.3 Some dust and paint particles may become airborne during the works and may not be immediately visible upon completion.
12.4 These particles may continue to settle onto surrounding surfaces for several days following completion of the works.
12.5 The generation of airborne dust and paint particles is an unavoidable part of the paint removal process.
12.6 Brick Makeover will take reasonable steps to minimise the spread of dust and debris but cannot eliminate it entirely.
12.7 Brick Makeover shall not be responsible for cleaning, re-cleaning or removing dust, paint particles or residue that settles on surrounding areas following completion of the works.
12.8 Brick Makeover will remove waste materials generated directly by its operations from the immediate working area only.
13. Access and Other Trades
13.1 Brick Makeover requires unrestricted access to the working area in order to carry out the works safely and efficiently.
13.2 Paint removal works cannot be undertaken where other trades are working within the same immediate area.
13.3 Where access is restricted or interrupted by other contractors, Brick Makeover reserves the right to suspend works and return at a later date.
13.4 Additional visits resulting from access restrictions, site delays or interference from other trades may be chargeable.
14. Limitation of Results
14.1 Brick Makeover cannot guarantee:
- Complete paint removal
- Removal of all paint from pores or mortar joints
- Removal of all staining or shadowing
- Uniform results across all elevations
- Restoration of masonry to its original condition
14.2 Paint removal works are undertaken on a best endeavours basis using reasonable skill and care.
15. Limitation of Liability
15.1 Brick Makeover’s liability shall be limited to the value of the works undertaken.
15.2 Brick Makeover shall not be liable for:
- Consequential losses
- Indirect losses
- Existing defects
- Hidden defects
- Residual paint
- Paint shadowing
- Permanent staining
- Damage arising from pre-existing substrate weakness
- Incomplete paint removal where reasonable efforts have been made
15.3 Nothing within these terms excludes liability where such exclusion is prohibited by law.